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Samsung TV issues on my TV (UA55AU7600KXXL)

(Topic created: 04-28-2024 06:31 AM)
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nnagaraj
Constellation
Options
LED and OLED TVs

Frustrated Customer From Tamilnadu.

For TV: UA55AU7600KXXL

I've been using the TV mentioned above for less than 13 months (purchased on 03/31/2023). In October 2023, I encountered a display issue. The technician who initially came to address the problem replaced the display, but it seems that they failed to provide proof of the issue to their manager. Consequently, they replaced the old display without any apparent issue, even resorting to inserting a paper in the interface line to recreate the problem. They then captured video evidence of the issue and replaced the new display (although it's unclear if it was genuinely new). When I questioned why the previously replaced display was being swapped again, the technician suggested that it might work for a while but would eventually fail. Reluctantly, I agreed. However, now, as of April 28, 2024, I find myself facing the same issue once more. This raises concerns about the quality of Samsung products. I purchased this brand-new TV on 03/31/2023, and the display was replaced in October (within 7 months). Now, after just 6 more months, I'm experiencing the same display issue again. Is it unreasonable to expect a brand-new Samsung TV to last at least one full year without encountering such problems? While I've had a positive experience with my Samsung AC so far, I'm now regretting my decision to purchase such a seemingly unreliable product.

After reaching out to the support number 1800 571 6688 - One guy picked up and said its mumbai wrong number. Is it not the samsung support number?

I feel cheated by samsung because the display developed issues just 28 days after the warranty expired. Not sure how much it will cost to repair it.

Shouldn't Samsung be capable of delivering a TV that can run for at least a full year without problems?

Such a worst Product, Company, Service.

1 Solution


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GaryB82
Epic Samsung Care Ambassador
Options
LED and OLED TVs

I'm sorry but you have reached the US-based forums. Our community is peer-to-peer support. Based on your post, it sounds like you need assistance directly from Samsung. I would recommend reaching out to support via the following link: https://www.samsung.com/in/support/ OR You do have a community in India that you can post on to get better assistance. You can find your specific community here: https://r2.community.samsung.com/t5/India/ct-p/in?profile.language=en&page=1&tab=recent_topics



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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Solution
GaryB82
Epic Samsung Care Ambassador
Options
LED and OLED TVs

I'm sorry but you have reached the US-based forums. Our community is peer-to-peer support. Based on your post, it sounds like you need assistance directly from Samsung. I would recommend reaching out to support via the following link: https://www.samsung.com/in/support/ OR You do have a community in India that you can post on to get better assistance. You can find your specific community here: https://r2.community.samsung.com/t5/India/ct-p/in?profile.language=en&page=1&tab=recent_topics



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.