Samsung terms and conditions not downloading

[lcac]

Samsung terms and conditions not downloading. They should send a upgrade fix for this.

[Samsung_Moderator]

Hello lcac, 

Thank you for posting. Welcome to the Samsung Community. Which Samsung terms and conditions are you attempting to download? 

[lcac]

Hi - the one for my TV. It was working fine then it wouldn't work on the smart hub. I had to reset to factory settings and reload all my apps. It started working fine. But the TV in my man Cave won't like me click agree for the terms. This is the screen i get when I try to agree to the terms. 

[Samsung_Moderator · Accepted solution]

Hello! My apologies for the delay. I would recommend reaching out to our smartthings community and the following [LINK] for help also. After researching this some more I have found where customers have changed their DNS settings to 8.8.8.8 and have had some success. You can also try calling in directly at 1 (800) 726-7864 and asking for our remote management team.