my tv has been updated to firmware 14000.3 it checks for updates every time i turn it on and auto updates are not set to automatic. Samsung plus was not working (it was hacked and a bunch of tvs got the fake firmware) and tech support told me to do a reset and now i cant accept terms and conditions. i searched on Samsung for firmware to see if there was a fix but only shows
ver 1310.1 1228.8 MB Jun 29. 2022 All OS MULTI LANGUAGE
my tv was working fine until this, I'm not going out of my pocket to ship my tv or drive 200 miles to a service center. this issue need to be fixed, I've been without a tv for 2+ months. I pay for internet and streaming services to watch tv I'm not being compensated or my issue resolved.
Hello! Thank you so much for reaching out. I completely understand your concerns about not being able to connect to smart things. I recommend calling to speak with our Smart Things department at 1-800- Samsung. Or going to our smart things community using the link below: https://community.smartthings.com/
So, I recommend using your phone in this situation. Use Samsung SmartThings for setup. The phone needs to be connected to Wi-Fi. Samsung SmartThings needs all permissions granted and location turned on during setup. Your TV will then connect to the Wi-Fi that your phone is connected to. This should alleviate the issue you are experiencing.
Ok I'll try that. I got a couple of errors trying to get the TV on my Samsung account. Server busy and some other issue but going to try later this evening.
Hello! Thank you so much for reaching out. I completely understand your concerns about not being able to connect to smart things. I recommend calling to speak with our Smart Things department at 1-800- Samsung. Or going to our smart things community using the link below: https://community.smartthings.com/
