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Original topic:

Smart Hub Not letting me install apps because "Smart Hub is Upgrading"

(Topic created: 04-12-2016 09:36 PM)
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Antithesis
Cosmic Ray
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LED and OLED TVs

After I installed my SEK-3500 to my UN50HU6950F I was super excited to test out all of the upgraded features, only to find out that once I get to the smart hub that I'm not allowed to download apps. It was quite disappointing. I keep on getting "Smart Hub is upgrading please try again later" Error. So i leave it sit for 24 hours and try again. Still getting the same error. So i restored the tv to factory settings, unplugged the evolution kit, and restored the TV without the evolution kit to factory settings as well. Everything is updated firmware. I can install apps fine before I plugged in my evolution kit, but I still can't afterwards. Then I call up samsung. They ended up transfering me to remote management who resets everything again, the guy ends up saying that he doesn't know why its not working and then says he is going to transfer me to his supervisor. Ten minutes later I get hung up on without talking to anyone else.  So i play around with the settings, and I notice that when its redownloading the stock apps in the smarthub I get a download error. Also I'm missing my playstation now app. I gave up for the night and went to bed.

 

Today, I called back and the guy on the other line did the same steps the other guy did and then left to go talk to people and the guy said that one of his coworkers had a similar issue today and that they think it's a problem on samsungs servers.

 

I am a bit frusterated with the whole situation, and i'm wondering if anyone else has had the same issue with there TV and or Evolution kit that has a solution on how to fix it.

 

Thank you for your help!

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135 Replies
userXNbS9NbR0A
Constellation
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LED and OLED TVs

I just spent 2 hours with Samsung support specialist remotely connected to my TV trying to fix the issue, but they were not able to fix it...

 

They also just tried every workaroung mentioned here but to no avail.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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LED and OLED TVs

Can you please send me a private message with your serial number and software version?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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heyjude
Asteroid
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LED and OLED TVs
I don't see a cloudfront.net under firewall or adv. firewall either
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galaxy7
Asteroid
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LED and OLED TVs

Look for BLOCK URL. 

You must type in

Cloudfront.net

To add a block to that website. 

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heyjude
Asteroid
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LED and OLED TVs
There is no BLOCK URL
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galaxy7
Asteroid
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LED and OLED TVs

Still looking for you. 

AT&T WEBSITE. 

What brand router do you have? 

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heyjude
Asteroid
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LED and OLED TVs
Motorola
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galaxy7
Asteroid
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LED and OLED TVs

Not sure if I can post this website address for AT&T. 

You can get a chat or call them. 

Ask how to block a website and then unblock it. They really don't have any good info on that. All I found was blocking a mac address. That would probably work. But its free help and safer for you to call or chat with AT&T. I would hate to mess up the system and cause a problem you don't have now! Sorry but I'll still try to help. 

 

https://www.att.com/esupport/article.html#!/u-verse-high-speed-internet/KM1046601

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heyjude
Asteroid
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LED and OLED TVs

If I get a chat with ATT, what exactly do I ask them?  I would need a specific website to ask about blocking and unblocking.

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galaxy7
Asteroid
Options
LED and OLED TVs

I'm having a problem with my Samsung Smart TV. Downloading Apps. I have a fix that works. What the fix is to block a URL

(that's U. R. L. in case You don't know)

Cloudfront.net

Then unblock it. 

You will have to follow the directions I posted already.  

I would just read those to them.

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