i have a 3 month old Samsung 85” tv and the remote isn’t working. I have attempted all of the troubleshooting methods and it is still not working, just a solid red light and no action. Can I ask that you don’t refer me to the troubleshooting guide as I have gone through all of the appropriate steps to no avail.
please advise what’s needs to be done to arrange a new remote to be sent for free as I am in the warranty period.
Hello! @Seanjames We regret to inform you that your recent post has been removed as the inquiry requires direct assistance from Samsung. Please note, that the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by Samsung directly. As a moderator, I'm happy to provide you with guidance and assistance where needed! Please send a private message with your model and serial number. I'll do my best to help!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Hello! @Seanjames We regret to inform you that your recent post has been removed as the inquiry requires direct assistance from Samsung. Please note, that the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by Samsung directly. As a moderator, I'm happy to provide you with guidance and assistance where needed! Please send a private message with your model and serial number. I'll do my best to help!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
