Voice commands given in English are not recognized and being shown on screen in Russian.

[CrystalJewell]

UN65MU8000FXZA

I've had this tv since it released in 2017 and I have only ever had English set for the language for this tv.  As of today all voice commands given are not being recognized and when displayed on the tv, it's showing up in Russian.  

I have checked all of the language settings and they are set to English. I'm unable to check for an update to this tv for some reason as that option is grayed out and it's showing as offline in the smart things app.  

The only thing I really use the voice commands for is to turn on the sleep timer which I can do manually still, however, it's not convenient.  

There are also multiple posts on Reddit for this same issue happening on other models but no solutions as to how to fix it.  

Is there a fix for this issue?

Edit to add: the TV is connected to my network, I'm able to use streaming apps on it without issues and it does have my Samsung account connected.

[Members_mKimkmS]

I too am having this issue. I use voice search on my remote when on the YouTube app. Everything was working fine until recently. Now when I use a voice command such as "Search YouTube for Kenny Chesney" the message displays in Russian and does not work. I dont understand how all of a sudden I can no longer do voice searches in this app. Theres got to be a fix but Samsung doesn't seem to have the answer yet.

[Members_WNEyzYv]

For the past two weeks I have not been able to use my voice remote, all my commands shows up in another language, I was told it was Russian. Each time I try to call Samsung Support I get they are not available and try using Samsung.com...very frustrating.

[CraigL1212]

Factory reset does not fix it.

can Samsung check the Bixby servers are ok?

[msgdew]

Mine has started working correctly around 9/10 pm and see it is also posted in EU that the remotes are working again, guess samsung fixed it.

[ralam]

I am having the same problem since the beginning of this week.

Details:
MN : UE50MU6100
PD : 07/19/2005
SN : <HIDDEN>
FW : T-KTMDEUC-1400.3
FC : SWU-OU_T-KTMDEUC_1400_231121
MI : T-KTMDEUC
LS : EU_BENELUX
DI : P7CMKOBFAF64A
MA : 9C8C6EAC24D7
VS : 1400.231121

I have created a video as well: https://photos.app.goo.gl/R9uTtWgpcjFRjYJc7

[Members_tEbLVMO]

Not sure what happened but it started working in English today! 

(1-30-25)

😊🥳

[Reduck]

Seems ok now in USA!