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Wrong one connect cable, won’t fit and need longer

(Topic created: 2 weeks ago)
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BarNeeze
Astronaut
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LED and OLED TVs

Hey all,

I recently asked Samsung chat support about a wall mount and longer one connect cable for my new S95D OLED.  I purchased the cable with the instruction of the agent.  Everything arrived today, but the 5m cable they sent will not match the connector on the box so it’s the wrong cable.  Turns out it wasn’t long enough either, because it needs to run up through my attic to my control cabinet like my last one connect TV.

so I’m looking for a 10m one connect cable that will work with my new one connect box BN64-04639C (or I will have to return it). 😞

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I would recommend calling in to our parts distributor and getting the cable information there. You can call them at 1-800-627-4368. Or if you prefer you can look up the information at samsungparts.com

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I would recommend calling in to our parts distributor and getting the cable information there. You can call them at 1-800-627-4368. Or if you prefer you can look up the information at samsungparts.com