After just over 2 years of use, my S95B has developed burn in. It is no longer in warranty (please don’t rub it in, I’m very annoyed with myself) and I am wondering if anyone else has had this repaired out warranty. If so, how much did it cost? No one directly at Samsung is giving me even an estimate.
It is very visible when the screen is white. It makes a big light blue patch in the middle of the screen. It appeared very suddenly a few days ago.
I was careful and followed all of the precautions I needed to, and yet this happens just a few years into owning it. I know people who completely abuse OLEDs without issue, and I always assumed mine would last longer. I’m so disappointed and I really hope this can be repaired for a reasonable amount.
Hello! Thank you for reaching out! This is something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! This is something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
