Original topic:

smarthub search wants to install the universal guide details.

(Topic created: a month ago)
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tbint
Asteroid
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LED and OLED TVs

Smarthub "search" wants to install the universal guide details every time after the TV starts.

 

Samsung TU7000 55 TV Current version: 2211

https://youtu.be/wdnMwORuEH8

<iframe width="560" height="315" src="https://www.youtube.com/embed/wdnMwORuEH8?si=2l49vIS-cIOAEgz-" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>

 

Universal Guide Details Install, Samsung TU7000 55 TV
7 Replies
tbint
Asteroid
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LED and OLED TVs

Samsung is passing the buck with the firmware update. Send me the firmware file on a USB flash drive! Some places do not have the internet allowance. 

Prime video app changes picture size during video. Will have YouTube soon.

tbint
Asteroid
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LED and OLED TVs

Prime Video App changing picture size during Video play. Does not happen during Ads!

https://youtube.com/shorts/aQrTGTHak70

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susan_55
Asteroid
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LED and OLED TVs

Does anyone help with issues? I'm having the same issues with the same TV. 

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tbint
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LED and OLED TVs

It looks like Samsung has no Idea what is going on with the constant install of the  universal guide details! 

It does not appear any one views these forums. 

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userds3k5ALHnM
Constellation
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LED and OLED TVs

I have this same issue. Whenever I pick a search result the first time after turning on the TV, it wants to install universal guide detail, just like OP's video.

susan_55
Asteroid
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LED and OLED TVs

No one helps here or at customer service phone support. Nothing to do but wait for a new update. The Prime video app is useless as of now! Happens with ads and videos changing all resolutions. 

Wondering if the paramount app works. What other apps will carry a Amazon prime video subscription???

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honeybadgerass
Constellation
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LED and OLED TVs
This is STILL happening. No solutions.
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