Original topic:

Cannot detect 2nd screen

(Topic created: a week ago)
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SAM1UL
Constellation
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Monitors and Memory

I've just recently bought the G5 Odyssey 34inch UWQHD Monitor. I'm struggling to set it up as a 2nd screen with my Galaxy Book 2 Pro 360. I've used a HDMI cable with my docking station and despite the laptop making a noise to signal its recognising that the monitor is connected, the screen does not show up on the monitor. When clicking on 'detect' nothing shows up. When using the Intel app and clicking enable on the 2nd screen it still does not work. All the drivers are supposedly up to date and no new updates can be found.

I tried using my work laptop and it worked perfectly fine without any issues. So I know that my docking station and HDMI cable are fine. However, when using my galaxy book, it just won't work.

2 Replies
ddaniel51
Red Giant
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Monitors and Memory

I believe the external monitor is to be connected via the Thunderbolt 4 port and is supposed to support up to 8k at 30hz.

Read your User Manual.

 

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SAM1UL
Constellation
Options
Monitors and Memory

What User Manual? They don't even provide a proper one. Its just basic set up guide. When I searched for the user manual online it leads me to the G8 manual instead of the G5.

There are other forms of connection. As I've mentioned, my other laptop works with the monitor perfectly fine. But not with my galaxy book.

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