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Dead/Stuck Pixel in Direct Center of Odyssey Neo G7

(Topic created: 01-04-2024 12:10 PM)
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dbekoscke
Astronaut
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Monitors and Memory

I have had my Odyssey Neo G7 set up for only 2 weeks and last night I noticed a dead or stuck pixel directly in the center of the screen.

Any assistance that can be offered to resolve this?

 

I purchased this monitor through Samsung.com

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! I see how this can be frustrating with your new monitor having a stuck pixel. Since this is occurring I would recommend trying the information in the link below. This link is for burn-in and stuck pictures, but it may be useful. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01223143/

 

If this does not help then this will require service, but as your monitor is new I would recommend first calling our eCommerce team to see about an exchange. Their number is 1-855-726-8721. 

 

If you are out of the exchange period please see below for service options. 

 

- If you're within the one-year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello! Thank you for reaching out! I see how this can be frustrating with your new monitor having a stuck pixel. Since this is occurring I would recommend trying the information in the link below. This link is for burn-in and stuck pictures, but it may be useful. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01223143/

 

If this does not help then this will require service, but as your monitor is new I would recommend first calling our eCommerce team to see about an exchange. Their number is 1-855-726-8721. 

 

If you are out of the exchange period please see below for service options. 

 

- If you're within the one-year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup