G51c warranty problems.

[Knuddl]

Hello!

I own a 32" G51C monitor. LS32CG512ENXZA is the serial number. I bought this monitor from Best Buy in the US about 9 months ago.

I am having a problem with it and went to check the warranty. Unfortunately, the samsung website is saying there is no warranty information and I need to contact the country that the monitor was purchased from?

I bought this monitor in the US and live in the US. It was advertised with a 1 year warranty..

Any help or advice would be great!

[GaryB82 · Accepted solution]

You would need to contact support they would be able to help with this 

https://www.samsung.com/us/support/contact/

[Dan2023]

You should contact Best Buy to begin with IMHO

[GaryB82]

Best Buy will say to contact Samsung for warranty service. 

[Dan2023]

Agreed. But if they paid with a Best Buy card, sometimes there's an extended warrenty through them or replacement options or special offers. Such as:

"Customers can shop with peace of mind with easy returns. Purchases made Nov. 1 through Dec. 31 have an extended return period through Jan. 14, 2025, excluding items purchased with a third-party contract [e.g., activatable devices (cell phones, cellular tablets, mobile hotspots, cellular wearables) and AppleCare+ plans, etc.], and holiday decorations (e.g., artificial trees, lights, decorations, etc.). Other exclusions, including restocking fees, non-returnable products and all other terms and conditions of the Best Buy Return & Exchange Promise apply."

https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...

It's always best to start with the merchant first in my experience., especially if they're local.

[ddaniel51]

The model LS32CG512ENXZA is a current model sold by BestBuy and the posted warranty is 1 year parts and labor by the manufacturer (Samsung).

Did you register your monitor with Samsung for warranty purposes when you purchased it?