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Samsung 34' curved monitor screen separation from panel

(Topic created: 04-10-2024 11:37 AM)
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kctangov
Constellation
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Monitors and Memory

The led panel on my curved monitor is separating from the frame at the top center.  It seems to be glued on. You can press it back onto the panel and it will stay on momentarily but eventually separates again. 
This seems to be a known problem with various posters having similar problems here in the community. However, I'm not sure if anyone got to a resolution. Samsung warranty services aren't helpful with the issue.

Has anyone arrived at a resolution for this problem? 

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! This is something that will require service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up. 

- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup

- If you're OUT of warranty, you can use this link below to find a service center in your area. 

 

https://www.samsung.com/us/support/service/locations/

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rvcjew
Astronaut
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Monitors and Memory
Take lots of pictures, try to get an rma started and if they don't budge I guess with all your findings and documentation you do a charge back if they won't help you (if it's in warranty).
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Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello! Thank you for reaching out! This is something that will require service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up. 

- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup

- If you're OUT of warranty, you can use this link below to find a service center in your area. 

 

https://www.samsung.com/us/support/service/locations/