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Original topic:

G7 side of screen is dimmer/darker

(Topic created: 06-13-2023 06:40 AM)
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dalton_carp
Constellation
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Monitors and Memory

My G7 monitor left side is dimmer/darker than the rest of the screen. I had this issue a month ago, updated to latest firmware and it fixed it until Sunday, June 11th. Now I cannot find a fix for it. I have checked all settings, reset the monitor, made sure my PC was all up to date for my OS and my GPU. It is also like this on my Xbox Series X so it is not a PC issue. Made sure all cords were good and tight.

Monitor1.jpegMonitor2.jpeg

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! That's definitely strange that your monitor had this issue come up again. Since you have done all the basic troubleshooting the next step would be service. Depending on your warranty you will have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello! Thank you for reaching out! That's definitely strange that your monitor had this issue come up again. Since you have done all the basic troubleshooting the next step would be service. Depending on your warranty you will have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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