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Original topic:

Just updated to Samsung Magician 7.2.0. It crashes every two minutes.

(Topic created: 10-06-2022 12:13 AM)
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IRSmurf
Constellation
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Monitors and Memory

Service Control Manager:

The SamsungMagicianSVC service terminated unexpectedly. It has done this 10 time(s).

Application Error:

Faulting application name: SamsungMagicianSVC.exe, version: 7.2.0.930, time stamp: 0x631094bd
Faulting module name: ntdll.dll, version: 10.0.22621.608, time stamp: 0xae4c35a1
Exception code: 0xc0000374
Fault offset: 0x000ec8bf
Faulting process id: 0x0x22B4
Faulting application start time: 0x0x1D8D91309E07E1F
Faulting application path: C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagicianSVC.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 9c2f9c64-1994-49bc-8b1c-81b3ad6bd36e
Faulting package full name:
Faulting package-relative application ID:

Windows Error Reporting:

Fault bucket 1258798413252964601, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SamsungMagicianSVC.exe
P2: 7.2.0.930
P3: 631094bd
P4: StackHash_176c
P5: 10.0.22621.608
P6: ae4c35a1
P7: c0000374
P8: PCH_EE_FROM_ntdll+0x00076ACC
P9:
P10:

Attached files:
<removed>

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SamsungMagicianS_46fb961536f89b7a61a6c7a3504361c6c498a187_eaa8209e_fbedc5be-1a24-4578-9702-9052df3d3146

Analysis symbol:
Rechecking for solution: 0
Report Id: 9c2f9c64-1994-49bc-8b1c-81b3ad6bd36e
Report Status: 268435456
Hashed bucket: c6c025a730acc132d178267cc9c4b0f9
Cab Guid: 0

Note:

I couldn't find anything of value in the logs of C:\Program Files (x86)\Samsung\Log, C:\Program Files (x86)\Samsung\Samsung Magician, or C:\Users\Brian\AppData\Roaming\Samsung Magician. Every two minutes, the application restarts after the message: "Magician interrupted (or) Failed to complete the operation due to known error. Please click OK to refresh and try again. The SSD's I have installed are a 980 PRO (M.2), 960 EVO (M.2), 860 EVO (SATA), 850 EVO (SATA), and an Intel 660p (M.2). I'm running a fully up-to-date installation of Windows 11 Pro, 22H2, and a Z690 chipset.

2 Replies
ddaniel51
Sun
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Monitors and Memory

Running 7.2 here on a gaming machine containing 8ea 1&2 TB 980 Pro with no problem. W11 22H2 X299 chipset.

Disconnect all but your boot drive and try it.  If it runs ok then connect the drives one at a time until it crashes.

If it crashes on the boot drive then good luck.

 

 

 
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Solution
userKHuC0eRC0U
Constellation
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Monitors and Memory

My PC with 960PRO had same problem as described in original post but was resolved by uninstalling Magician v7.2 and then reinstalling it after rebooting computer.  Lost all previous Performance benchmark history but small price to pay.