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β06-25-2022 07:54 AM (Last edited β06-25-2022 08:03 AM ) in
Monitors and MemoryHello,
My LC49HG90DMLXZS is unusable. At power up it shows a black screen and then vertical colored lines (photo attached). The fault manifests itself even with no video input connected to the monitor.
The installed firmware is m-HG949CCAA-1021.0 downloaded from:
https://www.samsung.com/mx/support/model/LC49HG90DMLXZX/
Please guide me how to solve my problem
Greetings, Marcelo
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β06-25-2022 07:57 AM in
Monitors and MemoryIf you try to bring up the on screen menu built into the monitor how does it look?
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β06-25-2022 08:27 AM (Last edited β06-25-2022 08:28 AM ) in
Monitors and MemoryIndeed, the problem was generated after installing the new firmware.
I can't go back to a previous version because the screen menu built into the monitor is not visible.
I have two identical monitors. I updated the firmware on both and only one has the problem (photo).
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β06-25-2022 11:01 AM in
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β06-26-2022 08:22 AM in
Monitors and MemoryI can't roll back because the screen menu is not visible.

