JUMP TO SOLUTION Solved

Original topic:

Odyssey G9 problem - white spots

(Topic created: 10-31-2022 11:30 PM)
2563 Views
Luffy123
Astronaut
Options
Monitors and Memory

So I recently bought a Odyssey g9 gaming monitor. 

 
image
 
 

I'm getting these white lights from top 2  and bottom 2 areas from my screen. Is this normal or do I have a problem with my screen??

 
It is not visible during full lit times, but when I view some movies then these lights really are bothering me at dark times.

 

 
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

If you’re experiencing picture issues with your Odyssey Ark gaming screen you can solve them using a few different methods. Running a picture test, doing an HDMI test, and updating the firmware can help you determine how to fix the problems.

 

Picture Test

On 2021+ models: Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK, and then view the test. You can select Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the picture a second time.
On previous models: Navigate to Settings, select Support, and then select Self Diagnosis. Select Picture Test, and then follow the on-screen directions.

 

HDMI Test

On 2021+ models: To perform the test, navigate to Settings. Select Device Care, select Self Diagnosis, and then select HDMI Troubleshooting. Select the HDMI connection you'd like to test, and then follow the instructions on the TV.
On previous TV models: To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings. Select Support, select Self Diagnosis, and then select Signal Information. Select HDMI Cable Test, and then select Start Test.
If the test says there is an issue with the cable, replace the cable. Service is not required.

 

Updating Firmware

If your TV is connected to the internet, you can update the firmware using your TV's Settings menu.

On 2021+models: Navigate to and select Settings, select All Settings, and then select Support. Select Software Update, and then select Update Now.
On previous TV models: Press the Home button on your remote, and then navigate to Settings. Select Support, select Software Update, and then select Update Now.
Your TV will check for an update. If one is available, it will start downloading the update. After the update is installed, the TV will shut down and restart.

Once the TV restarts, press and hold the Power button on your remote until the TV turns off and back on.

 

If your TV is not connected to the internet, you can download the update from the Samsung website.

On a computer, navigate to the Samsung Download Center. Select your product type, your device, and your model. Select Confirm.

Next, select DOWNLOAD next to Firmware. Using a USB drive, extract the firmware file. Make sure there are no other files or folders on the USB drive.

On 2021+ models: Connect the USB drive to a USB port on your TV. Navigate to Settings, select All Settings, and then select Support. Select Software Update, and then select Update Now.
On previous TV models: Connect the USB drive to a USB port on your TV. Navigate to Settings, select Support, and then select Software Update. Select Update Now, and then select Yes.
The TV will install the update and then restart. Once the TV restarts, press and hold the Power button on your remote until the TV turns off and back on.

 

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

View solution in context

2 Replies
ChaosSaber
Neutron Star
Options
Monitors and Memory
Looks like the blacklit is bleeding light
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

If you’re experiencing picture issues with your Odyssey Ark gaming screen you can solve them using a few different methods. Running a picture test, doing an HDMI test, and updating the firmware can help you determine how to fix the problems.

 

Picture Test

On 2021+ models: Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK, and then view the test. You can select Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the picture a second time.
On previous models: Navigate to Settings, select Support, and then select Self Diagnosis. Select Picture Test, and then follow the on-screen directions.

 

HDMI Test

On 2021+ models: To perform the test, navigate to Settings. Select Device Care, select Self Diagnosis, and then select HDMI Troubleshooting. Select the HDMI connection you'd like to test, and then follow the instructions on the TV.
On previous TV models: To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings. Select Support, select Self Diagnosis, and then select Signal Information. Select HDMI Cable Test, and then select Start Test.
If the test says there is an issue with the cable, replace the cable. Service is not required.

 

Updating Firmware

If your TV is connected to the internet, you can update the firmware using your TV's Settings menu.

On 2021+models: Navigate to and select Settings, select All Settings, and then select Support. Select Software Update, and then select Update Now.
On previous TV models: Press the Home button on your remote, and then navigate to Settings. Select Support, select Software Update, and then select Update Now.
Your TV will check for an update. If one is available, it will start downloading the update. After the update is installed, the TV will shut down and restart.

Once the TV restarts, press and hold the Power button on your remote until the TV turns off and back on.

 

If your TV is not connected to the internet, you can download the update from the Samsung website.

On a computer, navigate to the Samsung Download Center. Select your product type, your device, and your model. Select Confirm.

Next, select DOWNLOAD next to Firmware. Using a USB drive, extract the firmware file. Make sure there are no other files or folders on the USB drive.

On 2021+ models: Connect the USB drive to a USB port on your TV. Navigate to Settings, select All Settings, and then select Support. Select Software Update, and then select Update Now.
On previous TV models: Connect the USB drive to a USB port on your TV. Navigate to Settings, select Support, and then select Software Update. Select Update Now, and then select Yes.
The TV will install the update and then restart. Once the TV restarts, press and hold the Power button on your remote until the TV turns off and back on.

 

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location