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Original topic:

Roll exporting via e mail and mobile app from Samsung Flip 2 interactive Display WMB 55"

(Topic created: 08-02-2023 12:26 AM)
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makifsayrim
Constellation
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Monitors and Memory

Hi, 

I need to export my rolls from my flip 2 TV via e mail but  smtp settings causing problems. smtp settings;

smtp.gmail.com

SSL/TCL => active

port 465, 587

user@gmail.com

p********

I got FTM/FTFP  error. If SSL/TCL is deactivate, server request timeout occurs. I need a solution for this. Samsung didn't helped me cause they don't even know what they're selling.

My second problem is exporting via mobile phone. Signage app reads the barcode but shows error like "Something came up". I need to fix this issue. Please help.

Have a good day!

 

3 Replies
ddaniel51
Sun
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Monitors and Memory
  • WM55B - Flip Pro 4K UHD Interactive Display for Education and Business

Nothing in the user manual indicates any sort of email/smtp support.  It's a monitor, you input data on its' many input ports and it dazzles you with the display.

Anyway, being a business class product you  should be setting up a Samsung Business account and getting your support from there.  Read your user manual  too.

This forum is for non business consumers like me with run of the mill gaming monitors and Memory products.

Shoo

 

 

makifsayrim
Constellation
Options
Monitors and Memory

Hi,

I contacted with local business solution center, also contacted with europe customer services, no luck so far. I really don't know what to do. I also read the entire documentation related with  exporting e-mail and I must say it doesn't solve at all. Do you have any contact information that I can actually communicate with someone who can actually help me?
A quick change=> model number is WM55R
Have a good day!

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! As @ddaniel51 said it would be best to use the business class product you will need to reach out to support from your business account. You can reach the support page from here: https://www.samsung.com/au/business/support/. As this is also a US-based community form we also would be unable to help further as International devices will have different firmware and features, and we do not have access to them here.