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Samsung Odyssey G3 Dead pixels

(Topic created: 04-20-2023 11:13 PM)
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A-Mohamed10
Constellation
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Monitors and Memory

Hello, 

I bought Samsung Odyssey G3 gaming monitor (F24G3) 9 months ago and recently found some dead pixels like a curve in the upper right corner of the screen.

I want to know for sure its dead pixels and what is the right procedure to take to fix it or replace it with a new monitor.

The monitor has 11 months warranty with the store I bought from, and 3 years warranty with the local distributer. (I'm from Egypt)

3.jpgWhatsApp Image 2023-04-21 at 08.00.27.jpg2.jpg

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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2 Replies
Diaboyos
Honored Contributor
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Monitors and Memory
If you're in Egypt you'll have to contact the Samsung Egypt support number. This is for US only.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html