For months I have been chasing Samsung re: firmware updates, eventually I got hold of 2nd level support and a technician that actually knew something instead of giving me standard pre-canned responses.
I was using 1004 firmware and then upgraded to 1005, unfortunately there was not any improvement.
However, Samsung support gave me access to v1301...a big jump in version numbers and now this is on the support websites to download as a USB update. (I am not sure if it is available via auto updates as I had upgraded them all manually as at the time, the auto update process didn't have the new firmware).
I can say that this version 1301 has "improved" but unfortunately not eliminated the screen blanking issue. This is very disappointing, but that being said it is happening a lot less these days once I have upgraded to this firmware.
So if you are running on anything less than 1301 and have this issue, I suggest you upgrade to the new version. You won't regret it. I have contacted support again, to find out if they are still going to continue looking into this problem. [I have also indicated that I have another problem with the Settings - Number - Color button on the remote, and that my remote eventually stops responding to my monitor - oh well will have to wait for that to be fixed.]
Anyway back to the monitor problem. I only seem to have the problem with Display Port. (Don't matter what frequency as it still occurs - FYI I operate the monitor at 120Hz. But tried 60Hz and 240Hz and still same issues. However, if I use HDMI I don't have any issues at all. I am using a NVIDIA RTX 4080 Super; using G-Sync Compatible/Adaptive Sync.
I have this monitor (as well as a G6) connected to my main PC using Display Port and then a work PC connected via HDMI. I am mainly on HDMI during the day and have NEVER had the issue with HDMI on the G8. However, when using Display Port, the problem still exists. (BTW the G6 has never missed a beat - so if you only use one computer connected to the monitor I will suggest you change your cable to HDMI. But if you are like me that use two computers connected up, the one using Display Port will probably still have an issue.
Do other people still have this issue with the screen going randomly black for about 1-2 sec from time to time? What Frequency (Refresh Rate) are you using?
Of course it didn't, it's not a Nvidia issue, but a Samsung one. I got an equivalent MSI display and have had no problems. Samsung support is gaslighting you.
I hear you wymanb, but how do you explain comments like this in Nvidia release notes for 527.70 drivers - "PC may boot to a black screen when connected via DisplayPort with certain monitors [5131002]"
Do you see monitor manufacturers doing firmware updates?
Why only certain monitors? Surely Nvidia cards work with all monitors.
As you can see, maybe Nvidia has an issue with Samsung G8 OLED for whatever reason but not with your MSI replacement monitor. If Samsung could fix it I am sure they would have.
I understand it is weird only a specific model(s).... but I am inclined to believe Samsung at this point, given the last few drivers released by Nvidia that say fixing issues with specific monitors.....
But I am not ruling out that Samsung has some part to play in all of this.
I am not defending Samsung by any means (especially given the past in how they have treated me)....but I will give them the benefit of the doubt for the moment.
I believe this is an Nvidia issue as Samsung has said. I have the G8 Neo and back in November, I boxed it up and had to use my TV with my PC for a while (moving office!). It was plugged in with DP Cable and I had zero issues with it. Last week, with my office all setup, I brought the G8 back up and plugged back into my PC with DP and I am experiencing the same issues as above. Same setup, only difference is updated Nvidia drivers.
