Samsung Odyssey G9 (LS49CG954ENXZA) picture but no backlight

[Majora170]

So a friend of mine came to me the other day needing help with his Samsung Odyssey G9 (Model Number: LS49CG954ENXZA) . While his unit was still under warranty, he could not send it in because he did not have the original box. The monitor powers on just fine, and even has a picture. However the backlight will not come on. No matter what setting you adjust, there is no difference. Every so often, you can see the backlight flicker to life for just a second before powering back down. Looking to see if I can get some sort of direction into getting this fixed for him.

[Samsung_Moderator · Accepted solution]

With there being no backlight, this would require service. With the monitor being 49", the service can happen at your friend's home as the monitor is too big to mail in. Have your friend send us a message with the monitor's full serial number and a brief description of the issue. He can also call into 1-800-SAMSUNG (1-800-726-7864) if he doesn't feel comfortable providing that info to us here.