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Samsung refusing warranty

(Topic created: 11-29-2022 08:05 AM)
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userBzrD47oM7n
Cosmic Ray
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Monitors and Memory

I purchased a new, unused, in original packaging 2TB 870 EVO SSD from eBay in May of 2021. I was having performance concerns with it and reached out to Samsung for help. They informed me that because eBay is "not an authorized retailer," they would not honor the warranty. The serial number of the drive shows active warranty through 2026. Now, the drive has 100% failed and isn't even recognized by the PC's BIOS. Yes, I have properly diagnosed the drive has failed; changed power and SATA cables, and changed ports on the motherboard.

How is it even legal for Samsung to deny warranty based on where it was purchased? Especially when the serial number indicates another  3 years of warranty? Now I have a $160+ paperweight.

Imagine buying a used car that's still under the manufacturer's warranty, and having the manufacturer refuse to honor it because you bought it from a private party... Seems vaguely like warranty fraud...

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Tisme2b
Nebula
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Monitors and Memory
Have you tried to contact the eBay seller? They should honor the warranty or give you a refund.
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userBzrD47oM7n
Cosmic Ray
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Monitors and Memory

It's been more than 30 days with eBay, and more than 180 days with PayPal. Seller has not responded to messages.

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Tisme2b
Nebula
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I'm fairly certain it will be the eBay seller's responsibility. Do you have documentation of the warranty they provided with your purchase. I would also write a negative review for that seller. Hopefully it will alert future customers and sometimes it will trigger them to finally respond. Problem is that not all eBay sellers are ethical (hence they're rating system and also why Samsung won't honor it).
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userBzrD47oM7n
Cosmic Ray
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Monitors and Memory

It was a new unopened package. The serial number has been validated. Again, I refer to buying a used vehicle.

I purchased a hard drive from Computer City (yeah, I know, I'm old) that failed. They would not honor the warranty; told me I had to go through the manufacturer.

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userWPXASBmhKF
Constellation
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Monitors and Memory
Sounds like 160 reasons to purchase through an authorized dealer next time.
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userBzrD47oM7n
Cosmic Ray
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Monitors and Memory

Ain't hindsight wonderful?

This never would have crossed my mind; until now.

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Oxford
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Monitors and Memory
I am 100% certain somewhere in the Samsung terms and conditions is a statement something to the effect that the warranty is only valid If the product was purchased from Samsung directly or an authorized retailer.
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userBzrD47oM7n
Cosmic Ray
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Monitors and Memory

And who would normally look for something like that?

The only reason I used eBay was to use PayPal credit.

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Oxford
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Apparently, you have never heard of due diligence?
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