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Odyssey Arc Blank Screen

(Topic created: 11-19-2022 01:01 PM)
TheFlowerPower
Constellation
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Monitors and Memory

I just bought the Odyssey Arc a couple of weeks ago, and the screen will not turn on. When I got the monitor, it worked fine for the first week. I went on vacation for a week, and the monitor sat untouched  (nobody was at home) and plugged in.

After my vacation, I try to turn the monitor on, and nothing happens. Of course, I did all my layer one checks still nothing. The screen came on randomly once, and I tried to see if it needed an update or settings to change, and everything looked fine. Then I turned it off to see if it could come back on and it hasn't since that was five days ago. When I plug into my computer, it detects the additional monitor, but there is still no picture.

I called Samsung, and they will come out to service once the part arrives anyone else ever experiences this? It kind of sucks after dropping 2k for this.

 

 

 
 
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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello, Everyone. I can definitely understand the concern with the odyssey ark coming up to a blank screen.

 

I would recommend checking out the following troubleshooting link to see about getting this matter resolved: http://www.samsung.com/us/support/troubleshooting/TSG01110761/ 

 

This troubleshooting article has multiple steps, Please make sure to read the link in its entirety and select the no option at the bottom of each page, to go to the next step. 

 

If none of the troubleshooting resolves the issue, the unit would need to be evaluated by a certified technician.

 

Seeing as many of you mention that you just purchased the unit, you can check with the retailer to see what return options are available.

 

However, if you're past the return period. Please reach out to one of our support members to have the evaluation set up. You can reach out in many ways. 

 

·         PM a moderator here on Community (Do this by simply clicking on my name and selecting the message option.)

·         Facebook- https://www.facebook.com/samsungsupport

·         Twitter – https://www.twitter.com/samsungsupport

·         Live Chat - https://www.samsung.com/us/support/?chat=auto

·         Phone Support – 1-800-726-7864

 

 

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Monitors and Memory
Send it back.
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TheFlowerPower
Constellation
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Monitors and Memory

 thats what I was thinking about doing and I got the extended plan

 

 
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userOKusbo3CMp
Constellation
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Monitors and Memory

This same thing happens to me. I unplug and plug it back in and then it will work, but I do not get 165hz when it does work. I have a lemon. I am the one who paid full price when it first came out so I deserve this I suppose. I did get 165hz for the first couple of weeks with my rtx3080.

 

 

 

 
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello, Everyone. I can definitely understand the concern with the odyssey ark coming up to a blank screen.

 

I would recommend checking out the following troubleshooting link to see about getting this matter resolved: http://www.samsung.com/us/support/troubleshooting/TSG01110761/ 

 

This troubleshooting article has multiple steps, Please make sure to read the link in its entirety and select the no option at the bottom of each page, to go to the next step. 

 

If none of the troubleshooting resolves the issue, the unit would need to be evaluated by a certified technician.

 

Seeing as many of you mention that you just purchased the unit, you can check with the retailer to see what return options are available.

 

However, if you're past the return period. Please reach out to one of our support members to have the evaluation set up. You can reach out in many ways. 

 

·         PM a moderator here on Community (Do this by simply clicking on my name and selecting the message option.)

·         Facebook- https://www.facebook.com/samsungsupport

·         Twitter – https://www.twitter.com/samsungsupport

·         Live Chat - https://www.samsung.com/us/support/?chat=auto

·         Phone Support – 1-800-726-7864

 

 

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