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‎11-29-2022 07:32 AM (Last edited ‎11-29-2022 07:35 AM ) in
Monitors and MemoryI purchased a new, unused, in original packaging 2TB 870 EVO SSD from eBay in May of 2021. I was having performance concerns with it and reached out to Samsung for help. They informed me that because eBay is "not an authorized retailer," they would not honor the warranty. The serial number of the drive shows active warranty through 2026. Now, the drive has 100% failed and isn't even recognized by the PC's BIOS. Yes, I have properly diagnosed the drive has failed; changed power and SATA cables, and changed ports on the motherboard.
How is it even legal for Samsung to deny warranty based on where it was purchased? Especially when the serial number indicates another 3 years of warranty? Now I have a $160+ paperweight.
Imagine buying a used car that's still under the manufacturer's warranty, and having the manufacturer refuse to honor it because you bought it from a private party... Seems vaguely like warranty fraud...
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‎11-29-2022 09:53 AM in
Monitors and MemoryHello! Thank you for reaching out! I understand how this can cause some frustration with not being able to use the warranty on your SSD. Unfortunately, if the SSD was not purchased through an authorized reseller we would be unable to transfer the warranty. You can read more about our warranty statement here: https://semiconductor.samsung.com/us/consumer-storage/support/warranty/. Please feel free to contact us directly at 1 (800) 726-7864 if you have any other questions or concerns.
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‎11-29-2022 07:40 AM in
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‎11-29-2022 07:42 AM in
Monitors and MemoryIt's been more than 30 days with eBay, and more than 180 days with PayPal. Seller has not responded to messages.
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‎11-29-2022 07:51 AM in
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‎11-29-2022 07:58 AM in
Monitors and MemoryIt was a new unopened package. The serial number has been validated. Again, I refer to buying a used vehicle.
I purchased a hard drive from Computer City (yeah, I know, I'm old) that failed. They would not honor the warranty; told me I had to go through the manufacturer.
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‎11-29-2022 08:05 AM (Last edited ‎11-29-2022 08:05 AM ) in
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‎11-29-2022 08:09 AM in
Monitors and MemoryAin't hindsight wonderful?
This never would have crossed my mind; until now.
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‎11-29-2022 08:08 AM in
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‎11-29-2022 08:11 AM in
Monitors and MemoryAnd who would normally look for something like that?
The only reason I used eBay was to use PayPal credit.
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‎11-29-2022 09:02 AM in
Monitors and Memory