Monitors and Memory

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Fixed black dot in my display

Posted by 06-29-2023 08:40 AM in Monitors and Memory

Hi, I have just purchased an Odyssey G7 32". I notice a fixed black dot on the screen. My firmware is latest, and I tried resetting the... View Post

06-29-2023 12:20 PM

Hello! Thank you for reaching out! Since you are having this issue with your brand-new monitor @Long... View Post

Odyssey G7 missing power chord

Posted by 06-27-2023 03:20 PM in Monitors and Memory

Hello, I recently transported my Odyssey G7 Curved 4k monitor from Samsung across the country and ended up losing the power chord in the process.... View Post

06-28-2023 11:36 AM

Hello! Thank you for reaching out! The best place to go to will be samsungparts.com. You can go ther... View Post

No scaling option with external monitor Samsung Odyssey 34" G5 on MacBook M1 Pro 16"

Posted by 04-07-2023 11:16 AM in Monitors and Memory

Hi! I have an issue where I connect my MacBook M1 Pro 16" to my external monitor, which is a Samsung Odyssey 34" G5. On all my PCs like... View Post

06-28-2023 02:58 AM

i faced the same issue, you need to get USB-C to Display port cable to get the full 5120 x 1440, her... View Post

Odyssey G8 OLED monitor and OS issues.

Posted by 06-26-2023 08:23 AM in Monitors and Memory

I've recently purchased the Odyssey G8 OLED monitor. In general, it's great except for some annoying issues: The DP input is not... View Post

06-27-2023 09:18 AM

Hello! Thank you for reaching out! I can understand how this can be frustrating with this occuring w... View Post

LC49RG90SSNXZA firmware update option not showing in menu

Posted by 05-19-2023 05:38 PM in Monitors and Memory

As shown in picture, I have no option to try to update firmware, any suggestions?Clarification to issue, I have 5 USB thumb drives, unplugged all... View Post

06-26-2023 11:56 AM

I will call Samsung thank you, no option to update firmware was present on any of the menu options View Post

How to download firmware on QB49R

Posted by 06-22-2023 08:09 AM in Monitors and Memory

Hi, everyone! I have the LED Display QB49R. How can I download original firmware for it without partner account? ... View Post

06-22-2023 04:46 PM

The QB49R is a commercial Digital Signage Display which is not considered to be a consumer item like... View Post

Samsung Magician: Authentication is Required / Unverified

Posted by 03-18-2023 08:10 AM in Monitors and Memory

Hi, advice on how to fix this:? Firmware and software all up to date. Thx!! Opens in... View Post

03-23-2023 12:38 PM

Yep, that's all it took for me! Thanks much @maxag0n !! Opens in new window PDF Download Word Downlo... View Post

Samsung LC27F398FWNXZA monitor back coming off

Posted by 06-13-2023 10:57 AM in Monitors and Memory

About six month's ago I bought this moniter so far it has worked great for what I do. I went to clean behind it yesterday I noticed the... View Post

06-14-2023 01:10 PM

Hello! Thank you for reaching out! I can see how this can be frustrating with your monitor having is... View Post

Will Samsung produce an M.2 PCIE 5 disk?

Posted by 06-11-2023 04:09 AM in Monitors and Memory

Hello Samsung Community Users,I am currently thinking to build a new pc and I would like to add an M.2 PCIE 5 disk. There are some choices that... View Post

06-13-2023 05:17 PM

Go to Samsung.com and sign up for their news and announcements so you'll be among the first to know. View Post

G7 side of screen is dimmer/darker

Posted by 06-13-2023 06:40 AM in Monitors and Memory

My G7 monitor left side is dimmer/darker than the rest of the screen. I had this issue a month ago, updated to latest firmware and it fixed it... View Post

06-13-2023 01:11 PM

Hello! Thank you for reaching out! That's definitely strange that your monitor had this issue come u... View Post

Odyssey G9 Neo bad flicker upon waking from sleep.

Posted by 06-09-2023 09:51 AM in Monitors and Memory

90% of the time when I come back to my computer, the screen will come on with really bad flickering and scanlines all over until I turn it off and... View Post

06-11-2023 11:41 AM

Hello! Thank you for reaching out! I can see how this can be frustrating with your monitor flickerin... View Post

43" Odyssey Neo G7 4K UHD 144Hz - possible DSC issues

Posted by 06-07-2023 03:45 AM in Monitors and Memory

This is a strange one. Received this monitor yesterday, and after testing it for a bit, I noticed noise in the picture, like white dots flickering,... View Post

06-08-2023 12:24 PM

Hello! Thank you for reaching out! That's definitely strange with your new monitor having these issu... View Post

Odyssey Neo G9 screen flicker/flashing after wake from sleep

Posted by 04-05-2022 10:31 AM in Monitors and Memory

Occasionally when waking my Neo G9 from sleep mode it suffers from the screen flickering and flashing. This can be seen here: ... View Post

06-02-2023 01:00 PM

Are you by any chance using AMD GPU? If so, it's caused by the adreline software. You can also look ... View Post

Need new power adaptor for monitor t22d390

Posted by 06-04-2023 08:31 AM in Monitors and Memory

As title, does anyone know how i can find a new adaptor on Samsung parts? View Post

06-05-2023 10:19 AM

Hello! Thank you for reaching out! Your full model number should be on the back of the monitor. If i... View Post

Odyssey Ark not rotating (vertical to horizontal)

Posted by 05-24-2023 01:25 PM in Monitors and Memory

Has anyone encountered an issue with rotating the Ark? I moved mine vertically for a move and now it wont let me rotate it back to horizontal view... View Post

06-04-2023 08:31 AM

Fix found; if your stand is not going all the way up it may be caused by the pneumatic pressure lock... View Post

What is the 5-year Warranty or TBW for 870 EVO SSD? Going in circles on website!!!!

Posted by 05-27-2023 09:06 AM in Monitors and Memory

I don't know WHY the website makes it SOOO hard to get to the warranty specs for the 870 EVO SSDs. Considering buying a 1 or 2 TB, and they... View Post

06-01-2023 01:31 AM

I personally am not impressed with some of their actions seeming to lack any common sense in web and... View Post

odyssey neo g8 keep looping usb test

Posted by 05-26-2023 04:48 PM in Monitors and Memory

got my odyssey neo g8 like a week ago, this after noon it keep looping usb test and then it failed and then restart the screen and reloop the same... View Post

05-28-2023 01:34 PM

Hello! Thank you for reaching out! I agree with @ddaniel51 on this a return/exchange would be the be... View Post

Extreme Flickering on right side of screen on Neo G9 purchased around Christmas last year

Posted by 05-18-2023 02:53 PM in Monitors and Memory

As of about an hour ago, the right side of my screen started flickering constantly, going between black and white. I've tried all cables,... View Post

05-25-2023 09:40 AM

Hello! Thank you for reaching out! This is defiantly not something you want to have happen to your m... View Post

APPLE MAC PRO M1 - VENTURA 13.1 NOT READING SAMSUNG T5 OR T7 SSD

Posted by 04-19-2023 12:41 PM in Monitors and Memory

I have never had a problem with using any external hard drive until now. They are usually plug and play, so to speak. Apparently, that is not the... View Post

05-24-2023 08:20 PM

I understand your frustration with the issue you're experiencing with the compatibility of Samsung T... View Post

Double OverProvisioning Paritions on my Samsung SSD 980 by Samsung Magician

Posted by 04-16-2023 01:47 AM in Monitors and Memory

I have two 'OP' partitions on my Samsung SSD 980 1 TB. I was able to remove the first one, by disabling OP, but I can't get rid of the... View Post

05-04-2023 07:30 PM

I actually figured out the reason for this. the magician software always detects the OP partition at... View Post

28" Oddysey G70B 4K Monitor Issues

Posted by 04-30-2023 12:48 PM in Monitors and Memory

Hi, In my case too, 28 Oddisey G70B Monitor with 2 days new, the Wake from Sleep over DisplayPort with RTX... View Post

05-02-2023 02:38 PM

Hello! Thank you for reaching out! I can see how this can be frustrating with your monitor having th... View Post

Neo G9 No Firmware Showing

Posted by 04-28-2023 02:54 PM in Monitors and Memory

Hi, When I try and go to the section to update firmware for my Neo G9 nothing comes up for my model number (LS49AG952NNXZA). ... View Post

05-01-2023 01:30 PM

Hello! Thank you for reaching out! That's definitely strange it's not showing for you. As you can se... View Post

Firmware update for Odyssey G4

Posted by 04-16-2023 10:57 PM in Monitors and Memory

Does anyone know where I can find the firmware update file for the 240hz odyssey g4? I went to all samsung websites but I couldn't find it... View Post

04-25-2023 12:39 PM

Hello! Thank you for reaching out! I can see how this can be frustrating with not being able to down... View Post

Large 3" and 2" Dark Circles with aura, appeared suddenly on monitor screen.. and will not clear

Posted by 04-22-2023 06:18 AM in Monitors and Memory

These blotches appeared on the monitor screen mysteriously yesterday. They have a shimmering aura around them but are otherwise black,... View Post

04-24-2023 11:41 AM

Hello! Thank you for reaching out! I can see how this can be frustrating with your monitor having di... View Post

Samsung Odyssey G3 Dead pixels

Posted by 04-20-2023 11:13 PM in Monitors and Memory

Hello, I bought Samsung Odyssey G3 gaming monitor (F24G3) 9 months ago and recently found some dead pixels like a curve in the upper right... View Post

04-24-2023 11:31 AM

Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post

Samsung Magician does not show temperature

Posted by 02-17-2023 12:42 PM in Monitors and Memory

I have recently installed an MZVLQ256HBJD-00B00 on my Gigabyte B250m-D3H motherboard. Samsung Magician (current version per 17 Feb) does not show... View Post

04-17-2023 01:06 PM

The PM991 you purchased is Samsung's minimal option SSD for OEM's to populate their devices with at ... View Post

34" CJ791 Ultrawide monitor not updating firmware

Posted by 04-13-2023 05:26 AM in Monitors and Memory

My monitor has a firmware version of m-J7934CGPB-1001.0 None of the three update files on the Samsung webpage are being identified by the monitor... View Post

04-16-2023 06:48 PM

It appears there is no firmware update for your model (j7934CGPB) available. The three models listed... View Post

CJ79 34in USBC Thunderbolt unable to achieve 100Hz

Posted by 04-12-2023 11:14 PM in Monitors and Memory

I have a Win 11 PC - NVIDIA GTX3080 GPU connected to a CJ791 curved monitor. I have installed the monitor drivers from Samsung to the USB-C display... View Post

04-13-2023 12:28 PM

Hello! Thank you for reaching out! Unfortunately using an adapter to use the USB-C feature can cause... View Post

Samsung 980 SSD and Magician

Posted by 04-11-2023 02:00 PM in Monitors and Memory

First 980 that I bought had the "read only " error. Replaced it with another MZ-V8V500 SSD in an external Sabrent Case. Downloaded Magician... View Post

04-12-2023 03:59 PM

Since your computer has a native SCSI interface inside I think you would have been better off with a... View Post

CRG9 HDMI stopped working, not recognizing PC

Posted by 04-06-2023 07:30 AM in Monitors and Memory

The HDMI port on this 5 month old monitor CRG9 model LC49RG90SSNXZA just stopped working. My work PC does not recognizing, my personal PC does not... View Post

04-06-2023 09:18 AM

Hello! Thank you for reaching out! That's definitely not good that your monitor is not working prope... View Post