Original topic:

dual C34H890 screens

(Topic created: 08-15-2021 06:54 AM)
userTBZVUJY8Wt
Constellation
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Monitors and Memory

I tried to connect 2 C34H890 wide screens to my lap top.
1. when connecting the second screen the machine immediately bluescreened.
2. after booting, the machine is in a loop of identifying and losing the second screen every 2 sec. i can work only after disconnecting the second screen.

ideas?

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3 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
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Monitors and Memory

It sounds like the graphics card may be having some issues with running 3 displays. Does this occur if you switch which screen is plugged in? 

 

Have you downloaded the driver from here?: Link

 

Also, please check for any graphics card drivers available for your laptop.

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userTBZVUJY8Wt
Constellation
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Monitors and Memory

Updated driver.

still bluescreen when i connect the second screen.

doesn't matter in which order.

BTW, the driver installation let you choose only between HDMI and DP. but i use USB C for both screens

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Monitors and Memory

Hello, I apologize you are still having an issue connecting the screens to your laptop. I was able to locate some information for the user manual page. 21 regarding connecting via USB type C- if you would like to review the image attached below. Please connect me here if you need any further assistance: https://bit.ly/3lVQyQ2.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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