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08-15-2021 06:54 AM in
Monitors and MemoryI tried to connect 2 C34H890 wide screens to my lap top.
1. when connecting the second screen the machine immediately bluescreened.
2. after booting, the machine is in a loop of identifying and losing the second screen every 2 sec. i can work only after disconnecting the second screen.
ideas?
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08-16-2021 11:16 AM in
Monitors and MemoryHello, I apologize you are still having an issue connecting the screens to your laptop. I was able to locate some information for the user manual page. 21 regarding connecting via USB type C- if you would like to review the image attached below. Please connect me here if you need any further assistance: https://bit.ly/3lVQyQ2.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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08-15-2021 09:09 AM in
Monitors and MemoryIt sounds like the graphics card may be having some issues with running 3 displays. Does this occur if you switch which screen is plugged in?
Have you downloaded the driver from here?: Link
Also, please check for any graphics card drivers available for your laptop.
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08-16-2021 02:08 AM in
Monitors and MemoryUpdated driver.
still bluescreen when i connect the second screen.
doesn't matter in which order.
BTW, the driver installation let you choose only between HDMI and DP. but i use USB C for both screens
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08-16-2021 11:16 AM in
Monitors and MemoryHello, I apologize you are still having an issue connecting the screens to your laptop. I was able to locate some information for the user manual page. 21 regarding connecting via USB type C- if you would like to review the image attached below. Please connect me here if you need any further assistance: https://bit.ly/3lVQyQ2.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.