Original topic:

Be warry of AMOLED Screens! Permanent Screen burn-in after short term ownership.

(Topic created: 08-19-2022 07:12 AM)
AlnaMecha
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Helo, welcome to my post of my review and experience of owning the A53 5G and the issues I've experienced. Okay, the A53 isn't necessarily the S22, however, both models use AMOLED Screen technology, and I couldn't find the A53 group, so I thought I would share my story here, please enjoy.

 

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This smartphone was quite unique, I brought it to replace my Moto G Power 2021 64GB, and I found this phone to be a slight improvement to it in regard to camera quality and speed.

I enjoyed this phone, and the camera resolution and other features were beautiful. I also really liked that it comes installed with Android 12.

The SD card adaptation was quite remarkable as well.

Although, the there was some slight lag when launching the camera at times, not as slow as the Moto, but almost the same.

I liked all the Samsung features and apps, like the Samsung exclusive apps and services, such as Samsung TV, Samsung Camera and Notes. Although the 10x zoomed photos looked a bit pixelated due to no tele-zoom lens, nevertheless, the 0.5, 1-2x zoom photos are excellent!

In general usage, there was some occasional system stopping lag that I was only able to resolve by rebooting the phone.

This lag typically occurs when I'm playing audio on the Spotify app.

The Galaxy A53 5G doesn't do too well with the Spotify app, nor does the Galaxy A03s, although I haven't had to reboot my A03s because of Spotify yet.

Anyway, another problem which soon occurred only about a month of owning the phone,

was a large dark image of a square at an angle of about 45 degrees, permanently imbedded in the bottom middle of the screen, it is especially visible in bright light or when outdoors.

And this wasn't because of water damage, nor other kind of screen damage that I know of, I even had my phone in a screen protector and protective case for almost the entire duration of my ownership, I've placed this extra protection on my phone within the hour of unboxing the smartphone.

You may see the dark diamond/square image burned into the A53 5G smartphone screen underneath my thumb in the photo attached in this review.

Anywho, What I also soon noticed was a similar dark image, this time a dark circle near the camera portion of the screen.

I excepted the fate of my phone's screen after a failed repair setup, I lost the page to print the shipping label to Samsung, because I was logged out and I couldn't return to it, I was also afraid of repair costs.

Days later and after some more help and research, I reconsidered the repair option.

The Samsung support helped me a lot to get a new repair service request, although the process took about 1-2 hours, about 40 minutes I spent on the phone, although the support was super helpful.

I eventually got my phone in for shipment.

The return was easy, in the UPS store, the code was scanned on my A03s, and my A53 5G was shipped in for repair.

By the way, about the A03s, I had to buy a lower cost phone, the "A03s" in the meantime while my main phone the A53 was sent in for repair.

I also had to buy data service for the A03s, and I was assigned a new number.

It was easy to Backup my A53 5G's contacts and other app data via the Backup utility, I did this before Factory Resetting my phone for return.

The one obstacle I did face though when trying to sign into my Samsung account with my A03s was the 2-step verification, I had to either receive a text from my A53 or authentication from my A53, oops. So then, I had to power back on my A53 and sign back into Samsung account to accept and confirm the verification code sent to the A53 via the A03s.

After that, I was finally able to sign into my Samsung account on my A03s.

Then I went ahead and Factory Rest my A53, again, for return and repair.

Anyway, the phone took no time to arrive at Samsung, it was air-mail service, and they inspected it for a few days then shipped it back to me, the phone only took a day to arrive once they shipped it back.

I received an email regarding that the phone was inspected and the issue detected was repaired.

However, once I received the phone and powered it on, I my excitement turned to disappointment when I noticed that the screen problem was still there.

I'm very disappointed that this problem occurred just weeks after the return period ended.

I contacted Best Buy about it, their support was helpful and patient, they found out that there were some options, such as Repair, Replacement and Trade-in, although I would need to go in a store to do so.

Overall, I'm quite sad about the situation, however, I sort of accept my fate.

So, far I'm pleased with my lower-cost A03s, it works just as well as the A53 5G, although I miss the additional features, 5G, Network Unlocked Status, Fast Battery Charing, Long Battery Life and ram of the A53 5G.

The A53 5G and A03s do look quite similar as well, you may see them pictured together on their back;
A03s on the Left, A53 5G on the Right.


In conclusion, my message to take home is that despite its unique features and impressive camera, battery and ram, the Samsung Galaxy A53 5G Smartphone is probably not ready for mainstream consumer usage due to the OS-Breaking Lag and inevitable permanent screen burnout.

UPDATE:
I created a podcast episode regarding this issue, the name of the podcast is "SAMSUNG Galaxy A53 5G Review Ghost Image AMOLED Service Repair NIGHTMARE!".

Anyway, after the podcast and weeks of going through customer service, I was finally able to get make some progress with my refund.

During about over an hour on Samsung Care phone calls, the Samsung Rep said that my device was not received as yet. Then another rep said that my device was being sent back to me and that it was on the deck. I checked this and it wasn't the case.

Another rep said that I would be eligible for a recement or refund.

Another rep was able to transfer me to a specialist in the refund department.

I eventually was able to setup a refund request through the refund department, and days later I received my refund through a digital payment processor link.

The customer service was very patient and helpful, I thanked all the reps.

Now, some critics have claimed disputed my claims of a screen defect, however, I can guarantee you that this is a valid screen defect, even one of the Samsung reps told me that it was dead pixels.

I wouldn't make this review just to lie about my experience with the screen, I honestly wouldn't have sent this back if it wasn't for the screen issue.

The black diamond burnt into the screen wasn't always there, it appeared some weeks after receiving it. And again, a similar screen burn-in appeared next to the frontal camera lens.

The screen burn-in has been a steady progression, I think living in Florida and having my screen on frequently has been a factor, however, none of my other phones have never done this. Even the $49 A03s hasn't done this.

I think it is a problem with the Super AMOLED Screen technology, it is very suspectable to screen burn-in. All current Samsungs in the higher end models have this or similar AMOLED technology and are suspectable to burn-in.

Even more disturbing is the fact that behind the black diamond burned into the A53 screen had a grid behind it, so I was able to clearly see the gridlines of the of the affected screen area, essentially a large area of my screen was degrading.

Overall, the phone was fun to have despite the lag, however, the screen burn-in was disappointing enough for me to part with it, it was hard, but it had to be.

I just wish there was a similar device which isn't suspectable to screen-burn-in and didn't lag frequently. I really loved the cameras and the SD card expandable storage, that's what I really need in a phone as a photographer and digital content creator,

an SD Card slot or any kind of expandable storage is essential to most of us photographers, so this is why I choose this particular Samsung phone, it was the high specs, expandable storage and reasonable price.

Most modern flagship and midrange smartphone options don't have the expandable storage feature, which is very disappointing, so I continue to seek smartphones that have SD Card slots.

Anyway, it was a fun experience using the phone, until the screen began to degrade, and I had to part ways with the A53 and buy an entry level A03s, the customer service was good, however the process took weeks before I was able to get the problem resolved and be reimbursed, nevertheless, if I had to go choose between Samsung and another Phone provider, I would go with Samsung, because they had the best customer service and made things right for me.

I'm eager to find the next midrange or flagship smartphone that would suit my photography and creative needs, one with expandable storage and a large screen would be perfect. The Note 20 Ultra seems to fit those characteristics, the stylus is a bonus, I'd love to see the return of the Note series.

Anyway, thank you everyone so much for reading my review. And thank you so much to everyone's feedback, help, opinions, comments, penitence, time and service.
May you all have an Awesome Day!!!

 

10 Replies
Buckeyeman50
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Well I've had the A-53 5G every since it's relese here in the US. And i haven't had 1 issue to complain about. Infact it's the best device I've ever owned. Also I'm sure that every device has it's own little quirks. But yesterday i had something happen that would blow anyone's mind. Including yours since you seem to be the A-53 expert. Yesterday i was driving to pick up my wife from work, and i kept hearing a blowing noise. It kept going pssseh -pssseh and i kept hearing it for a while. I pulled over thinking something was wrong with my car and then realized it was coming from my phone. So i turned it off and back on and it hasn't done it since. So have you ever heard of such a thing? Not just with the A-53 but with any phone?
AlnaMecha
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Hello. Thank you so much for your time and story. You're right, that was mind blowing. I've never heard of anything quite like that. I guess that might be a problem with the speaker, perhaps there's a tear in it? Or maybe there could be a software glitch.

Anything that loud would likely be a speaker anomaly, hopefully it's not the battery. I would send it to Samsung repair after backing up all the data, it should be covered by the warranty.

Samsung's mail-in repair service is pretty fast, it is 1-day UPS shipping, they provide the printout label for free after submitting a repair ticket.

Below is a link to begin a Samsung repair request.

Service Request | Samsung

Thanks again for the in-depth story, I'm sorry about the abnormalities you've experienced with your A53 5G, a sound like that from a phone is truly wild.  Please feel free to share any updates.

Best of luck.

 

 

Buckeyeman50
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There's plenty of authorized repair centers here around me that i can take it to, and i was thinking kinda the same thing as you. I'm thinking it has to be something wrong with the battery. I used to work for T-Mobile as well and even then i never had anyone ever bring this up. every forum i've ever seen or read, i've never heard of this . So just to be safe i think I'll stop by a place this weekend and have them take a look at it. But it's running fine and no problems that i can tell. Just mind blowing to me lol
MDALLEN
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Couldnt you take off the Back of your phone and Look At your Battery? Just to make Sure Nothing Leaked Out of the Battery? Like ACID or Something? Could be Dangerous Maybe. Idk.
Im just guessing. I never heard of a noise like that either. Thank God.
AlnaMecha
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Thank you so much for your response and support. It is indeed dangerous to inspect the battery without proper tools and protection. That's why when I suspect a bad battery on my Tab 3 tablet, I just traded it in with Amazon. Thank you for your time and advice, I do agree though that there should be a way to check the battery without physically accessing it, perhaps a battery test in settings?
MDALLEN
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What does AMOLED Screen, Mean?
AlnaMecha
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Thank you so much for your comment, time and support. According to Samsung: "AMOLED is a display technology and stands for Active Matrix Organic Light Emitting Diodes. It is a type of OLED display and is used in smartphones."
MDALLEN
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Thank you. But I dont understand all the technology talk. Lol. But it dont look like I have that on my smart ph. Whats Diodes? And OLED display? And used for what reason?
Do we Need that? I appreciate your help. Thank you.
AlnaMecha
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Thank you so much for your response, inquiry and feedback. OLED is a special screen which is more advanced than typical LCD screens. Each pixel works as a unit.