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Samsung A 32 unresponsive screen

(Topic created: 06-30-2022 09:25 AM)
KJ2515
Astronaut
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Other Mobile Devices

Hey guys, can anyone please help me. I am in need of help.

My phone's touch screen won't work. I dropped it in water but literally only for 2 sec and then after a few minutes, my phone screen stopped working but before all of that happened my phone was overheating and it sent me a notification on all the things I should do to my phone to cool it down.

All in all my screen is not working, I feel like I've done everything I could but it is still not working. Everything about the phone still works, it is just the screen that doesn't. Please help me.

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Samsung_Moderator
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Community Manager
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Other Mobile Devices

Thank you for reaching out. I can certainly understand the frustration of your screen not responding, and  I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread. Please know if the device is found to have any physical or liquid damage, you will be responsible for the cost of the repair. Please know any self repair may void the warranty on your device.


1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service (walk-in or mail-in. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

 

If your device is out of warranty, I would recommend reaching out to our customer service team directly at 1-800-726-7864 to see what options are availabe to resolve the symptoms you are experiencing.

 

If you have an international device, please reach out to a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Thank you for reaching out. I can certainly understand the frustration of your screen not responding, and  I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread. Please know if the device is found to have any physical or liquid damage, you will be responsible for the cost of the repair. Please know any self repair may void the warranty on your device.


1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service (walk-in or mail-in. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

 

If your device is out of warranty, I would recommend reaching out to our customer service team directly at 1-800-726-7864 to see what options are availabe to resolve the symptoms you are experiencing.

 

If you have an international device, please reach out to a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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Honestly, I'd put that phone in a bag of Rice. It'll absorb the moisture. I've recovered many things that have been soaked ie remotes, game controllers devices, mouse, keyboards etc. You'll void the Warranty if you open up the device, but if you don't are, open it and use intense light to view the circuits and other components. It'll be obvious what got wet, and use a magnifier if it helps. Then get qtips and alcohol and start cleaning the areas tha you notice the water spots. A fine needle could also be of use in this situation as well. You'll have to reglue the back on afterwards.
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