I have a Galaxy A53 5G and often when I go to record something with voice recorder it will randomly stop recording by itself. I will start recording and around 20-30 minutes in, I will check on the recording and it will randomly have stopped and be showing the recordings list and I will have lost over half an hour of recording.
This issue happens randomly sometimes I will have a full successful 2 hour long recording other times it will stop by itself after 20-30 min. Is there a way to ensure that the recording does not stop until I hit stop? This is very annoying.
Thank you for reaching out. I can certainly understand your frustration with your voice recorder app randomly stopping, and I would be happy to look into this further for you. I would first recommend testing your device in safe mode to see if you still experience these symptoms. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To
figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. Give this link a try for possible troubleshooting steps to resolve the symptoms you are experiencing: https://www.samsung.com/us/support/answer/ANS00062983/
The next step would be to clear the cache for your voice recorder app. The steps to complete the clearing of the cache: Go to settings > apps > voice recorder > tap on storage and then clear cache
As this is random, the next step we will have to determine on a case by case basis. Can you please provide us with the following information in a private message: https://bit.ly/3fbRevo
No not yet. I had problems on my old motorola phone with almost every sound recorder app in a different way where it would stutter and cut in and out. My Galaxy tab A7 samsung voice recorder works just fine but I don't want to carry a big tablet into the meeting.
Thank you for reaching out. I can certainly understand your frustration with your voice recorder app randomly stopping, and I would be happy to look into this further for you. I would first recommend testing your device in safe mode to see if you still experience these symptoms. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To
figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. Give this link a try for possible troubleshooting steps to resolve the symptoms you are experiencing: https://www.samsung.com/us/support/answer/ANS00062983/
The next step would be to clear the cache for your voice recorder app. The steps to complete the clearing of the cache: Go to settings > apps > voice recorder > tap on storage and then clear cache
As this is random, the next step we will have to determine on a case by case basis. Can you please provide us with the following information in a private message: https://bit.ly/3fbRevo
