JUMP TO SOLUTION Solved

Original topic:

phone and tablet radiation

(Topic created: 01-21-2022 03:01 PM)
userPnim1ziGxv
Constellation
Options
Other Mobile Devices

I have a galaxy A71 and a Samsung 8" tablet purchased in 2021.   When I use either device, the hand I hold it in breaks out the next day with a very itchy and painful red rash.  I hold the phone only with my fingertips, yet my whole hand breaks out.  This is not contact dermatitis but some form of radiation that leaks out of the back of both items and causes my whole hand to breakout.  To use either the phone or the tablet, I have had to place each in a shallow box wrapped in aluminum foil to curtail the radiation out of the back of each.  Both items are radiating something and, looking at other community posts, I'm not the only one experiencing something like this.  I am now scared to buy another Samsung product.  BTW: my former phone was an S4 and I had no problems at all.

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

Hello, I understand how concerning a very itchy and painful red rash can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team.  The quickest way to speak with the specialized team is by calling 1-800-726-7864. 

When you call them please be sure to have the following information ready. 

Name, Street address, Email, Best Contact number, Full Model and serial/IMEI number of the phone and tablet, and a photo of the affected area. Please also have any medical paperwork available if you had to seek medical attention due to the reaction. 

If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto

 

And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo   We'd be happy to help any way we can. 

Wishing you a speedy recovery! 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
1 Reply
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

Hello, I understand how concerning a very itchy and painful red rash can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team.  The quickest way to speak with the specialized team is by calling 1-800-726-7864. 

When you call them please be sure to have the following information ready. 

Name, Street address, Email, Best Contact number, Full Model and serial/IMEI number of the phone and tablet, and a photo of the affected area. Please also have any medical paperwork available if you had to seek medical attention due to the reaction. 

If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto

 

And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo   We'd be happy to help any way we can. 

Wishing you a speedy recovery! 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply