Solved: HDMI eARC - Samsung Community

thhekerman · ‎10-17-2022

I got a QE65Q900R which I want to connect a sound bar with HMDI eARC functionality.

As far as I understand therefore you need the update 1372.2 on the TV.

My TV has right now 1300, and I can't see any update for it.

How to solve this problem.

Furthermore It is stated that SAMSUNG will provide a (hardware) update.

Hardware-upgrade van One Connect-box naar HDMI 2.1 op verzoek kosteloos beschikbaar via Samsung Nederland

as stated on tweakers net

Please Help

email : <hidden>

Samsung_Moderator · ‎10-17-2022

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

Samsung_Moderator · ‎10-17-2022

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

Original topic:

HDMI eARC

1 Solution