Original topic:

Large Black Spots on 85" Crustal UHD HDR Smart TV

(Topic created: Tuesday)
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Amick
Constellation
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We have had this tv for just at two years and it has begun to get large faded black spots on the screen.  We are unsure what to do short of taking it back and getting a new one.  Anyone else had this problem?

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GaryB82
Galactic Samsung Care Ambassador
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Sorry to hear this Large black spots on a Samsung TV usually indicate a problem with the LED backlight panel, often signifying a failing component and requiring professional repair I would suggest contacting a service center to see if they can repair it.

https://www.samsung.com/us/support/service/locations/



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Amick
Constellation
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Thank you for your response.  There is no care center  or service location where we live.

GaryB82
Galactic Samsung Care Ambassador
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I know what you mean my screen went bad on mine and they sent someone 2 1/2 hours away to my house if you call them they will schedule a tech to come out and check it



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usersKbxtVmjYQ
Constellation
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Yes! Same with our TV. It has a lot of black spots and they are large!
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