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Netflix & Prime cant load on new tv

(Topic created: 10-08-2024 11:12 AM)
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Julusyaya
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Projectors & Other TVs

When I try to set up Netflix and prime on my new Samsung TV, it tells me that the app is updating and try again later. This has been going on for weeks. Does anybody have a fix?

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SamsungTam
Samsung Moderator
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Hello! @Julusyaya  Thank you for posting about this. Have you tried to re-install the apps from the samsung store? Try navigating to Apps> Settings> Select App> Delete. I know you stated the tv is new but check the tv for software updates to ensure it's running the latest firmware.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungTam
Samsung Moderator
Samsung Moderator
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Projectors & Other TVs

Hello! @Julusyaya  Thank you for posting about this. Have you tried to re-install the apps from the samsung store? Try navigating to Apps> Settings> Select App> Delete. I know you stated the tv is new but check the tv for software updates to ensure it's running the latest firmware.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

susieq4150
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I'm sorry that you're having trouble with that but I would try installing it again and see what happens then
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