Original topic:

New TV Picture Quality

(Topic created: 04-08-2024 12:00 PM)
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HawaiiTim
Asteroid
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Just purchased a new SS TV the u8000  65" series. I am very disappointed in the picture quality, it often looks like a paint by numbers picture. A purple jacket is just solid purple, teeth are solid white, skin tones are blotchy. Not as good as my old 30" Fire TV. I have been trying to make adjustments but it does not get much better. I understand it is the entry level SS tv, but I thought it would be better than this.

Any thoughts ?

 

TK

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Samsung_Moderator
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I'm so sorry about that. Try this link instead: 

https://www.samsung.com/us/support/answer/ANS00077524/

I also have another link to some additional troubleshooting steps you may want to try before exchanging the TV. 

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

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GaryB82
Epic Samsung Care Ambassador
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Sounds like a issue with the TV if it's still within the return period I would and try a different one


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HawaiiTim
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Is there anywhere I can send a picture of the picture to be sure it is faulty ?  I still have the box, it is only days old. I can take it back to Costco if necessary. I have 90 days.

Thanks,

 

TK

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Samsung_Moderator
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Hello! Thank you for posting about this. You can take a picture and post it in the text box of your message. Does this happen on all sources? Can you try the picture test as well? Here's a link you might find helpful: https://www.samsung.com/ph/support/tv-audio-video/diagnose-picture-issues-using-the-picture-test/

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HawaiiTim
Asteroid
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Went there, read all the info., then ran through the steps. All went fine until  I got to the screen where Device Care was to be pressed.  Got a message that this function was not available.

So, that option is no longer available.

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Samsung_Moderator
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Community Manager
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Projectors & Other TVs

I'm so sorry about that. Try this link instead: 

https://www.samsung.com/us/support/answer/ANS00077524/

I also have another link to some additional troubleshooting steps you may want to try before exchanging the TV. 

https://www.samsung.com/us/support/troubleshooting/TSG01202526/