Purchased a 75" TV on January 20 and on February 9, I started a warranty claim due to large yellow spot on my screen. They had me do a bunch of stuff for diagnostics (over an hour on phone while doing this). Result was that a service tech would be sent out and a main board was sent to tech company as diagnosed failed part over the phone. Tech got here and said screen was bad. Order for screen was placed. The day before tech company was due to replace screen, I called to verify appointment only to find out service ticket was cancelled due to part not available. SAMSUNG NEVER REACHED OUT TO ME ABOUT THIS!!! I HAD TO CALL SAMSUNG TO CONFIRM THIS MYSELF! That was 2 weeks of wasted time. NOW Samsung starts replacement. Two weeks later they can't find replacement in local warehouse and have to start compensation process. MORE FRIGGING HOOPS TO JUM THROUGH! MORE DOCUMENTATION REQUESTED FROM ME! I get them all the info and here it is, A TOTAL OF SIX WEEKS SINCE CLAIM STARTED!!!!! I still have a TV with a big yellow spot of screen. I am still waiting for the compensation to occur so I can order new TV on their website with the credit. I am still waiting for an accurate timeline of the process in writing so I will know what to expect. I am still NOT HAPPY!
Samsung keeps telling me that this part of process takes 7-10 business days for each step but I have no idea when this will be resolved. I just got another approval notice today but it contained nothing about what is next or when it will happen. I AM TIRED OF WAITING FOR THIS TO BE DONE. SAMSUNG'S FIRST AND ONLY STEP SHOULD HAVE BEEN TO REPLACE DEFECTIVE TV WITH NEW ONE.
Hello, CrowsNest, I am so sorry to hear you've had this experience while trying to get your TV's picture issue corrected. This is not something we would want you or anyone to go through.
This issue requires direct assistance from Samsung. While this community operates on a peer-to-peer support model, and our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.
That being said, as a moderator, I’m happy to provide you with any guidance and assistance needed! Please feel free to send me a private message with your transaction number and details, and I’ll do my best to help!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Hello, CrowsNest, I am so sorry to hear you've had this experience while trying to get your TV's picture issue corrected. This is not something we would want you or anyone to go through.
This issue requires direct assistance from Samsung. While this community operates on a peer-to-peer support model, and our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.
That being said, as a moderator, I’m happy to provide you with any guidance and assistance needed! Please feel free to send me a private message with your transaction number and details, and I’ll do my best to help!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Others need to be aware of such issues. Samsung Customer Service doesn't benefit the customer at all. I've put at least 5 hours of work into this with no compensation at all and still have a defective TV.
