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One Connect not sending HDMI signal - BN96-35817B

(Topic created: 02-26-2019 01:32 PM)
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userhR4YJcFI2R
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Projectors & Other TVs

My one connect box is not sending HDMI signals to the TV. I've checked all of the devices and replaced HDMI cables which did not resolve the issue. Is theres a way to by pass the one connect box because it's making my TV nearly useless. Any suggestions or know why HDMI signal isn't working? Thank you.

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Samsung_Stephanie
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There is not a way to bypass the one connect box, it's required to use any connected devices. If the TV is under warranty still you can request a replacement one connect box though. I'd be happy to look into getting you set up for one if you'd like. Just shoot me a message with the full model code and serial number here: http://bit.ly/2igAXKH


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Samsung_Stephanie
Samsung Moderator
Samsung Moderator
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Projectors & Other TVs

There is not a way to bypass the one connect box, it's required to use any connected devices. If the TV is under warranty still you can request a replacement one connect box though. I'd be happy to look into getting you set up for one if you'd like. Just shoot me a message with the full model code and serial number here: http://bit.ly/2igAXKH


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userhR4YJcFI2R
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Samsung 65 Inch Curved 4K Ultra HD Smart TV- UN65JU7500F

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userhR4YJcFI2R
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Does it have a factory reset bottom?

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Anonymous
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It is within the Menu, are you able to access the Menu? Go to Settings>Support>Self Diagnosis>Reset>Enter PIN(Default is 0000)

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userhR4YJcFI2R
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After reset in the menu for multiple times, two of the HDMI outputs are working, but the other two still shown as no signal. 

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Anonymous
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What is the current software version on the unit?

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userhR4YJcFI2R