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02-26-2019 01:32 PM in
Projectors & Other TVsMy one connect box is not sending HDMI signals to the TV. I've checked all of the devices and replaced HDMI cables which did not resolve the issue. Is theres a way to by pass the one connect box because it's making my TV nearly useless. Any suggestions or know why HDMI signal isn't working? Thank you.
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02-26-2019 02:28 PM in
Projectors & Other TVsThere is not a way to bypass the one connect box, it's required to use any connected devices. If the TV is under warranty still you can request a replacement one connect box though. I'd be happy to look into getting you set up for one if you'd like. Just shoot me a message with the full model code and serial number here: http://bit.ly/2igAXKH
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02-26-2019 02:50 PM in
Projectors & Other TVsSamsung 65 Inch Curved 4K Ultra HD Smart TV- UN65JU7500F
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02-26-2019 02:50 PM in
Projectors & Other TVsDoes it have a factory reset bottom?
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02-26-2019 02:55 PM in
Projectors & Other TVsIt is within the Menu, are you able to access the Menu? Go to Settings>Support>Self Diagnosis>Reset>Enter PIN(Default is 0000)
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03-05-2019 02:49 PM in
Projectors & Other TVsAfter reset in the menu for multiple times, two of the HDMI outputs are working, but the other two still shown as no signal.
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03-05-2019 03:28 PM in
Projectors & Other TVsWhat is the current software version on the unit?
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03-05-2019 04:01 PM in
Projectors & Other TVsWhere can I find the information?
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03-05-2019 04:04 PM in
Projectors & Other TVsMy apologies, you can do so by going to Settings>Support>Contact Samsung.
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03-11-2019 09:52 AM in
Projectors & Other TVsCurrent software version is T-HKMAKUC-1530.1 BT-S
Still 2 outputs are working, 2 down.