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Random White Dots and Blurry Screen

(Topic created: 06-05-2021 09:11 AM)
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userT578lIZ81g
Constellation
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Projectors & Other TVs

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We just started getting white dots and boxes on our Samsung tv. We stream our TV through Hulu using Hulu Live. The live tv does not present this issue. However, if we try to play a previous show (hometown takeover for example) the white dots are present. Some titles on Netflix play clear and others show the white dots as well. Ran a picture test but it did not present/resolve the problem. Any ideas?

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Projectors & Other TVs

I understand how this may be a cause for concern if this is occurring on all sources and during the picture test this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Projectors & Other TVs

I understand how this may be a cause for concern if this is occurring on all sources and during the picture test this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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