Original topic:

Screen blank

(Topic created: 06-03-2021 12:41 PM)
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userdgfmDaXrjQ
Constellation
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Projectors & Other TVs

I have a Samsung curved model UN65MU65DOFXZA This week it started acting up.  When you turn it on there is sound but no picture, if you unplug it and plug it back in, it has a picture when you turn it on.  Anyone know what this is or is happening?

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SamsungLK
Samsung Moderator
Samsung Moderator
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Projectors & Other TVs

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109749/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLK
Samsung Moderator
Samsung Moderator
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Projectors & Other TVs

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109749/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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