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Samsung TV not lasting even 3 years

(Topic created: 4 weeks ago)
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Grey Zulu
Constellation
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Projectors & Other TVs

I bought a Samsung TV in 2021, not even a year in and it needed a screen replacement. After a year and a half of replacing that screen, the same issue happened again and now I’m told I need another screen replacement. This is said to cost me the same amount as a new TV. Everyone I asked for help just shrugs their shoulders and advises me to just pay for the repairs even though we all know that that screen won’t last even a year. I don’t know if it’s a money grabbing scheme that Samsung is making all their TVs fail the same way and within 3 years. Now we forced to by a Sony which is the best apparently but it’s so expensive. Really disappointed in Samsung, especially Samsung South Africa. 

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Samsung_Moderator
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Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Misterzeke4900
Cosmic Ray
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I have had my samsung tv since April 2021 and have had no service issues. When cleaning the screen, i follow directions for proper cleaning, and I make sure not to leave screen on a still image for too long. I paid an arm for the tv so my family isn't even allowed to sneeze in the direction of the tv.
I dont wet a cloth to clean. I just use microfiber as insteucted.
I am unsure as well, but if it proved to be too high maintence, then yes, a traditional brand of tv would probably work better.
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Samsung_Moderator
Community Manager
Community Manager
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Projectors & Other TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html