55" TU8000 4K UHD Smart TV

[dl1762]

I have TU8000 50 inch tv will be 4 years old in November. The screen was already replaced under warranty. It looks like it needs another one
There are lines near top of screen. Samsung help me
I have many sansung product this is making me lose faith .

[Samsung_Moderator · Accepted solution]

Hello @dl1762! Thank you for reaching out! If this is occurring on all sources service would be the only option. As your TV is out of warranty please use the link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/

[dl1762]

I have been a samsung product fan for many years . But I think this is horrible 

3 1/2 year old TU8000 50 inch the screen is shot for 2nd time. 1st time was less than a year I was lucky warranty fixed and now again . This time no warranty. Samsung help me please 

[Jokster420]

I've got someone who could fix ur problem pretty cheap if Samsung cannot help....

[Samsung_Moderator]

Hi there, Thanks so much for asking about this. Could you provide some more details about the issues you're experiencing so we can determine how best to assist? 

[dl1762]

Can you see the lines across screen .there are 3 of them now. The tv is not even 4 years old .screen was replaced in year 1 . I am a big sansung product fan but this not right. Tv should last more than 3 yrs . Give me credit a trade something

[cmcwilli7]

This same thing happened to me, and Samsung customer service offered no help or relief. It is very disappointing and makes me reconsider getting Samsung TVs. I was basically told buying a new TV was the cheapest option. Samsung supposedly prides itself on durability, but a life of just over 3 years is well below the average life for a TV. I am very disappointed.

The customer is held liable for a faulty Samsung product.