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Original topic:

Smart TV closed captioning not working

(Topic created: 07-23-2020 07:42 PM)
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jkos53
Asteroid
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Projectors & Other TVs

Bought a Samsung smart tv (series 6) yesterday and I cannot get the closed captioning to work. I turned in on through settings, but nothing I am watching through my hub reflects CC. I know these shows have CC because it worked fine on our Sony. 

I am hearing impaired and really rely on CC.

 

Thanks

8 Replies
Anonymous
Not applicable
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Projectors & Other TVs

We're sorry to hear that! Does this issue occur on all sources(Netflix, Blu-ray, Cable Box)?

 

Please provide the full model code of the television so that we can best assist.

jkos53
Asteroid
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Projectors & Other TVs

Thanks for getting back so quickly. 

 
Model UN50NU6900F
 
Only thing connected to the TV is our Spectrum cable box. CC still works fine on that. 
 
I tried several different apps to see if it was just the one program on Prime Video that had the issue, but all that I tried still had no CC. 
 
Thanks. 
Solution
Anonymous
Not applicable
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Projectors & Other TVs

Apps generally have their own CC built in. While playing a video, press up or down on the remote and look for CC options. Once you turn these on, most apps keep them on.

jkos53
Asteroid
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Projectors & Other TVs

That did the trick. Thanks so much. 

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userg7tLWXz2ei
Constellation
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Projectors & Other TVs

Just bought 40"

Un4on5200

Not responding to closed caption on not on over the air 

Not on any streaming channel 

Not cable