Original topic:

TU700D burning smell

(Topic created: 11-15-2023 08:25 AM)
723 Views
LBB5
Constellation
Options
Projectors & Other TVs

Have a TU700D for 18 months and it just suddenly started to smell like burning plastic the other night. We realized the smell was coming from the TV and it was extremely hot on the back side. Turned it off for the night. Turned it on the next day and after about an hour we could smell the burning scent again and verified it was extremely hot again. Concerned to continue using it. What would cause this to suddenly occur? 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! That's definitely not something that you would want to experience with your TV! I would recommend keeping the TV unplugged and discontinuing the use of the TV. I would recommend also calling in directly to get someone to come out there and look at the TV as soon as possible. You can reach us at 1 (800) 726-7864. Or if you prefer you can also send us a private message with your full model and serial number and the information below. 

 

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:     
Email address: 

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! That's definitely not something that you would want to experience with your TV! I would recommend keeping the TV unplugged and discontinuing the use of the TV. I would recommend also calling in directly to get someone to come out there and look at the TV as soon as possible. You can reach us at 1 (800) 726-7864. Or if you prefer you can also send us a private message with your full model and serial number and the information below. 

 

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:     
Email address: