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‎03-24-2021 07:07 PM (Last edited ‎08-24-2023 05:34 PM by SamsungCaleb ) in
Projectors & Other TVsI have a Samsung tv model UN55MU6290 and I am no longer able to download new apps on the TV, it says the memory is full yet all of the memory is being taken up by apps that I cannot remove, how do I fix this problem? Thank you for any assistance
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‎06-21-2021 12:19 PM in
Projectors & Other TVsI have the same exact issue. I have scoured the internet and have not been able to find a fix.
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‎06-24-2021 07:34 PM in
Projectors & Other TVsAlthough I have an older Curved TV, I'm having the same issue. Whatever the last update did, It was big enough to take up storage space. Or, maybe Samsung's way to try to get consumers to buy their newer models. I have a 55" Curved 2017 Model: UN55MU6500. I also tried some of the work arounds that were all over the internet but nothing worked.
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‎06-28-2021 07:30 PM in
Projectors & Other TVsI have this same problem. I deleted all apps (aside from bloatware) and reset to factory settings and I went from having 0% memory to now having 4% memory... 96% is still full from apps I can't delete. I can't figure this out. Right now I have a bunch of apps I don't need (which don't even seem to be taking up space, so I don't know what is?) and I can't simultaneously have HBO Max and Disney Plus downloaded because they're both too big.
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‎10-20-2021 07:28 PM in
Projectors & Other TVsI wasn't able to add new apps due to low Memory.
I did the following and was able to start over with adding/deleting apps, and with renewed memory availability.
Settings> Support> Self Diagnosis> Reset Smart Hub
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‎06-03-2021 07:24 AM in
Projectors & Other TVsI'm also having this issue with model UN55MU6290 - there is no settings> apps > system app. Settings has the options of picture, sound, broadcasting, general, support, and terms and privacy. There is no clear cache options when going through smart hub to apps. Please provide guidance. The costumer service line told me to buy a new memory stick. This is unacceptable given that the tv is barely 4 years old.
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‎06-03-2021 09:37 AM in
Projectors & Other TVsI do apologize for the inconvenience this has caused. In this matter, you would have to buy the USB Drive and then update your software.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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‎06-17-2021 08:22 PM in
Projectors & Other TVsThis company does nothing except rip off customers. I'm starting to regret purchasing any type of Samsung product. Never again. I don't need a smart TV that bad. I'm getting all of the TV shows and news I want with an over the air antenna.
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‎07-09-2021 08:25 AM in
Projectors & Other TVsI found 2 16GB memory sticks for $9 at Walmart. It's no different than adding an SD card to expand a phone's available memory.
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‎09-27-2021 10:47 AM in
Projectors & Other TVsI would assume you would put the thumb drive in one of the USB ports on the back of your TV? But how is that going to give you extra memory. I have AT&T U-verse and had a router go bad. They sent me a new one and I could get any of the apps to show up. When I called the support person she came up with unplug the TV from the back of the TV and wait 15 seconds then plug it back in. Well I got the apps to show up minus the 4 or 5 we had downloaded and now I can't get any of the apps back because it says there is no storage space. It has 816.18 MB of space with 7 apps loaded (that I can't delete), these 7 apps take up a 38.908 MB of space. The e-Manual takes up 38.10 MB of space the rest don't even take up 1 MB of spaces. Who is at fault Samsung or U-Verse? I have done everything possible to give me access to add a few apps but to no avail. Any ideas other than get a new and different TV?
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