I've called Samsung and they scheduled the service support #<HIDDEN> with Asurion LLC. Two technicians came at home. It was diagnosticated as an issue with the screen and they said the costs to replace the screen is too high, not feasible, and it's better to buy a new TV than fix this one.
I bought the TV at Costco on 2018, so it's less than 4 years using at home few hours a day. I don't have children and pets that could hit the TV screen and cause the issue.
TV Model Code: UN75NU800D Premium Smart 4K UHD TV
I'm very disappointed with Samsung as I always liked and bought its products and I thought it was a great TV brand.
It was a high amount of money to buy it in 2018 and I really didn't expect to have it broken so quickly.
Is there anything else I could do or is there any other place I could complain to Samsung?
Very disappointed. I would never buy Samsung again if they don't replace my TV.
Hello, I can definitely understand your frustration in this situation. If you would like to send a private message to one of the moderators here, we'd be happy to review your case to see what options are available for you at this time. Please include your ticket number in the message to help us locate your account faster.
