I have a brand new S90C 55” connected via HDMI eARC to a JBL 2.1 sound bar. My previous TV had a 3.5mm headphone jack, so my mother could listen with headphones while audio was also dispensed by the sound bar for me to hear at a lower volume.
The S90C does not have a headphone jack. Ok - so I can use Bluetooth headphones. But when I turn on the multi-output audio accessibility feature, it insists on doing Bluetooth headset and TV speakers - in other words, the sound bar is no longer active. So I can either stay single output (Bluetooth or sound bar) or dual output (Bluetooth and TV speakers). But not Bluetooth and sound bar.
Is there a workaround? Do I need to resort to an AV splitter to get this relatively simple setup to work?
Hello! Thank you for reaching out! You should be able to do this by using the Multi-output audio function. To be able to get this set up go to Settings > General & Privacy > Accessibility > Multi-output audio and set up from there. If this does not help I would recommend calling directly at
1 (800) 726-7864 and asking for our remote management team.
