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UN50TU7000FXZA - Crashed went black and was overheating with fumes

(Topic created: 06-12-2023 08:53 AM)
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lele9514
Constellation
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Projectors & Other TVs

Hello - Purchased this back in 2021 and it appears that its now crashed and burned. Unable to get a screen to populate. Any idea what may have happened?

Thanks, 
Lena

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! Thank you for reaching out! I can see how this can be concerning with your TV not working. Just want to make sure did you see any kind of smoke come out of the TV? Also so that we may get this looked into please send us a private message with your full model and serial number and the following information. 

 

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:     
Email address: 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! Thank you for reaching out! I can see how this can be concerning with your TV not working. Just want to make sure did you see any kind of smoke come out of the TV? Also so that we may get this looked into please send us a private message with your full model and serial number and the following information. 

 

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:     
Email address: 

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Reply