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07-04-2023 05:47 PM in
QLED and The Frame TVsMy 2022 Frame has started switching on its own from art mode to TV.
it says I have the current software 1503. Which is not even listed on Samsung’s support site under software updates.
Any ideas? Thank you
Solved! Go to Solution.
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01-19-2024 08:42 AM in
QLED and The Frame TVsAgreed. Waiting for another product with the same functionally so we can dump this.
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01-22-2024 02:27 PM in
QLED and The Frame TVsSame exact problem. No devices are connected.
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01-28-2024 06:03 PM in
QLED and The Frame TVsStill an issue in Jan 2024 TV turns on daily by itself from art mode, to add to my woes the TV remote no longer holds charge! Samsung say a 14 month remote is about normal expected lifespan. Samsung are too big to care and people keep buying. It is fab when it works but prone to many, many issues.
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02-27-2024 12:54 PM in
QLED and The Frame TVsHello, A software update was released that should have resolved this matter. If you're still having issues with the television switching automatically from art mode to TV mode, it could be an external device that is connected such as a streaming device, Home theater system, or Cable box. We recommend turning off the CEC options on the television and the external device, and that should resolve it. If you need further assistance feel free to reach out to one of our support channels as we would need to handle each case on a case-by-case basis. https://www.samsung.com/us/support/contact/
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