Set is just a few months old. I am having an intermittent problem with the audio. At times, when I turn on the set, there is no volume. I have to turn the set off and on several times to get the audio back.
Tech support has tried several times “fixes” to resolve this issue. These include powering off the set by using the Samsung remote, as well as a cold boot/restart yesterday. To date, nothing has helped as the problem returned this morning.
Please note that the TV is connected to a AVI receiver. The receiver has “pass through” technology. The problem does occur when the receiver is off. In fact, at times when the audio issue occurs, I have to turn the receiver on to get audio through the TV.
I am at my wits end. I am now questioning my decision to purchase what is arguably a very expensive TV. If this issue cannot be resolved I will explore my options with returning the TV.
Hi there, @Javaman12! Along with what @useryCA5A0jZKp mentioned, I would also like to ask if you've tried removing the receiver all together. Because it honestly sounds like a compatibility issue between the television and the receiver. Also is everything up to date across both devices? The sooner we can get the info, the better we can diagnose what's going on.
We look forward to hearing back from you and thank you for being a Samsung customer!
Unsure how to answer Cosmic Ray’s question. One Connect box to the TV/ TIVO cable box. Denon AVR was added after the fact.
TV is brand new. Software is up to date. I will check the AVR but suspect the same. By “removing the receiver “, do you mean disconnecting it? It does feature pass through technology so when not on, wouldn’t that have the same effect as removing it?
One other thing to note. Samsung is willing to send a tech to my home.
Caveat is that I would have to remove the TV from the wall. That is not an option for me. I paid to have a Samsung authorized installer (Geek Squad) put the TV up - I don’t feel that now it should be my responsibility to take it down and ultimately put it back up,to address a problem with a Samsung product.
Yes, I would try fully disconnecting the receiver to see if that helps. Even though the receiver uses pass through technology, there may be minor compatibility differences causing these issues.
